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Customer Relationship Management (CRM)

CRM is the process companies use to analyze customer interactions and data throughout the customer lifecycle. It focuses on consistently improving upon relationships with customers to drive sales growth.

Kechie’s Customer Relationship Management (CRM) provides a single database to easily access and manage your customer relationships.  All customer transactions and communications are tracked and documented easily within your sales pipeline.  This allows your sales force to improve upon your customer relationship by quickly analyzing and tracking the sales performance of each individual customer.

Kechie makes the display of information clear, configurable, and simple to use between different areas of your business. Under a customer’s profile you are able to view all communications entered by authorized users, allowing you full visibility.  Our cloud-based software offers real-time updates and access to your sales pipeline from any browser.  Whether you are in the office or out in the field, you are always in touch with your customers.


Benefits

  • Quickly organize your contacts
  • Manage relationships with your prospects and current customers
  • Create multiple customer locations
  • Access from any browser
  • Track all communications
  • Set follow-up dates
  • Easily create quotations straight from the CRM
  • Email multiple contacts
  • Quickly view customer sales and trends

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