Customer Support & Services

My Office Apps has Dedicated Teams Committed to Providing our Award-Winning Customer Service

We offer the very best support while you streamline your business processes.

Dedicated Personnel

We are committed to aiding our partners in any request they make. Our team of engineers, customer service, and account managers are here for you and your business.

  • Implementation specialists for easy installation
  • Project managers to understand their business processes
  • Specialized training for every user

Online Support Portal

Kechie ERP has a dedicated ticket system for support allowing partners to submit a ticket for support, suggestions, improvements to the system, and more.

  • Fully integrated support system
  • Available on every single page, module, and tab for ease-of-access
  • Available 24/7

Phone Support

My Office Apps is available for our partners with a team of experts to assist with any issue. Just a phone call away and here to help when a ticket won’t do.

  • Experts available at all levels of support
  • Project managers to understand your business processes
  • Dedicated professionals to aid your business

Our Services Make Setup Quick

Beginning with your inquiry, we help blueprint your business and outline your processes to create a scope of work. Our teams help you through every step of implementation and training.

This is an image used to represent My Office Apps Implementation services for Kechie.

Implementation Made Easy

Each implementation is unique depending on the industry and the organization. We consider our clients as partners and specialize in providing comprehensive software implementation services designed to streamline your operations, boost productivity, and drive growth. Our team of seasoned professionals is dedicated to delivering customized solutions tailored to meet your unique business needs. Whether your work with a consultant or just with your internal team, we bring our expertise to help with onboarding and implementation.


Implementation Services provided for each phase:

  • Scope of project
  • Dedicated Project Manager
  • Dedicated Sales Engineer
  • Weekly Meeting for trainings
  • Templates for Data Migration
  • System Configuration and Set up
  • Seamless Integrations
  • Soft Launch
  • Go Live
  • Post Go Live Support
  • Testing and Validation for each phase

This is an image used to represent My Office Apps customization services for Kechie.

Customizations Are No Problem

We bring over 30 years of expertise in Manufacturing and Distribution, and understand each partner require some level of customization to help automate their unique business processes. Our team of engineers will be happy to learn about your requirements and create a scope for the customization. Unlike other ERP software providers, we are all about automation. Contact your project manager to learn more.

My Office Apps is a firm believer in building lasting relationships and sharing experiences, which is why we refer to our ‘Clients’ as ‘Partners’. We commit to offering Top-Notch Customer Service to our Partners. We guarantee a 99.5% uptime within each quarter of the calendar term.

We understand Partner success means business success. Please view our Service Level and Partnership Agreements below.

View Service Level Agreement
View Partnership Agreement

This photo represents how My Office Apps has great customer service.

Schedule a Free Demo Today!

Take action now to experience how Kechie can optimize your business operations, saving you time, money, and frustration. Click the button below to schedule your free demo.

Schedule Your Kechie Demo Now!