Kechie Service Center does customer service right by offering a suite of tools to manage RMAs, repairs, jobs, and more to better aid your valued customers.
Kechie Service Center module helps your customer service and repair teams better manage customer returns, Return Merchandise Authorization (RMA) requests, and repairs for items. The flexibility of this module allows for different types of RMAs, including credit-only requests, replacement after receipt of returned items, or cross-shipment of the replacement merchandise. Do more than accept the returned merchandise, create repair schedules, assign tasks and jobs while tracking every step of the process across multiple locations. Customer services lives on exceptionalism, be exceptional and do more for your customers and streamline today.
Benefits
- Provides real-time status of repairs in process at any location
- Faster customer response for RMA requests
- Improved customer satisfaction
- Better visibility with comprehensive auditing and tracking tools
- Complete customization tailored to your business's established practices
- Optimizing your entire repair and RMA processes
- Synchronized data with full integration of all pertinent modules
- Saves time with the prevention of dual entry and human errors
More Modules
The Kechie Customer Relationship Management (CRM) module helps companies analyze customer interactions, sales pipelines, and other data throughout the customer life cycle.
The Kechie Finance module manages everything from financial planning, finance and accounting, planning, and more! This full integrated module communicates in real-time for true accuracy.
The best customer service depends on the best ERP solution. Kechie boasts a help desk that provides you with the ability to respond to requests right from the module you are in available 24/7.
Kechie Supply Chain Management offers a robust Material Requirements Planning (MRP) to track and determine the best route of options for the supply cycle.
The Kechie Manufacturing application manages everything in the process of MRP, to creating jobs & Bill of Materials, while fully integrating with the rest of the system.
Kechie Procurement module seamlessly automates the mundane tasks of purchasing goods and services, always with optimal savings in mind and in an efficient, timely manner.