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Kechie Service Center

Kechie Service Center does customer service right by offering a suite of tools to manage RMAs, repairs, jobs, and more to better aid your valued customers.

Kechie Service Center module helps your customer service and repair teams better manage customer returns, Return Merchandise Authorization (RMA) requests, and repairs for items. The flexibility of this module allows for different types of RMAs, including credit-only requests, replacement after receipt of returned items, or cross-shipment of the replacement merchandise. Do more than accept the returned merchandise, create repair schedules, assign tasks and jobs while tracking every step of the process across multiple locations. Customer services lives on exceptionalism, be exceptional and do more for your customers and streamline today.

Benefits

  • Provides real-time status of repairs in process at any location
  • Faster customer response for RMA requests
  • Improved customer satisfaction
  • Better visibility with comprehensive auditing and tracking tools
  • Complete customization tailored to your business's established practices
  • Optimizing your entire repair and RMA processes
  • Synchronized data with full integration of all pertinent modules
  • Saves time with the prevention of dual entry and human errors

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