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Kechie Service Center

Kechie Service Center manages the ‘Best In Class’ customer service your partners deserve.

Kechie Service Center module assist your customer service team to better manage customer returns and Return Merchandise Authorization (RMA) requests.  It is flexible and can process different types of RMAs including credit only, replacement after receipt of returned items or cross-shipment of replacement merchandise depending upon each company’s policy.

Benefits

  • Faster customer response for RMA requests
  • Improved customer satisfaction
  • Provides real time status of RMAs in process
  • Better visibility to when returned merchandise is expected to be received
  • Improved ability to analyze the reason for RMA requests
  • Optimizing your entire RMA process
  • Synchronized data with full integration of Inventory, Accounts Receivable and Finance modules
  • Saves time with the prevention of dual entry and human errors

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