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Returns Merchandise Authorization (RMA)

The Kechie RMA application manages customer returns
through credit, replacement, and cross shipment, all in one, integrated ERP solution

The very detailed application allows tracking of purchases for the returns automatically. From conveying RMA numbers per customer, receiving the returned materials, and warranty profile management, Kechie makes sure to cover all of the bases in the RMA process.

Unlike most RMA applications, Kechie is capable of cross-shipment to take care of the most valuable customers by sending a replacement before the return takes place.

Features

  • The return process tracks lot numbers, serial numbers, and warranties
  • Track reasons for returns and quickly identify issues
  • Transfer RMAs between warehouses to repair warehouse after inspection
  • Create a cross-shipment to see the record before returns are received
  • Create repair work orders for items within or out of warranty
  • Automatic updates and credits to the customer accounts
  • Immediate replacement of cross-shipments for returned goods facilitates improved customer service
  • Reduce overall costs of processing product returns and lessen its impact
  • Complete search and tracking throughout the entire RMA process

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