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Quickbooks Requires supplemental spreadsheets

Signs That You Have Outgrown QuickBooks

Signs That You Have Outgrown QuickBooks

outgrown spreadsheets inventory

QuickBooks is a popular introductory accounting system for new and small businesses.  Its ease-of-use, affordability, and basic functionality, allow you to start using it without an in-depth knowledge of standard accounting procedures. As a business begins to grow, significant imitations become apparent and at some point the business management has to start thinking about converting to a more capable system.

Extensive Supplemental Spreadsheet Use is a Sign That You Have Outgrown QuickBooks...

One sign this is happening to your business, is when your team starts requiring the use of many external spreadsheets to supplement the capabilities provided by QuickBooks.

A goal of any well running business is to automate and become as efficient as possible. One way of achieving this is to utilize well-integrated software tools that can minimize the amount of manual labor needed to track and report on your business operations. Any process that requires the use of external spreadsheets should be immediately reviewed to see if it can be improved.

 

Some of the issues that can arise using QuickBooks, or accounting tools/ manual spreadsheets include:

  • Many pieces of data will require duplicate entries reducing employee productivity
  • Errors can arise when data needs to be manually entered rather than automatically
  • Data backups, audit trails, and data security are often quite weak when using spreadsheets
  • Sharing data between employees may require sending emails, uploading and downloading from a shared server, or even manually passing it on physically with a USB thumb drive
  • If different employees are using the same spreadsheet there may not be suitable enforcement to ensure that they are entering the data in a consistent manner

Quickbooks Requires supplemental spreadsheets

The reason that some companies may end up requiring many supplemental spreadsheets when using QuickBooks is because it was originally developed just as a basic accounting system. For many companies, the ability to track inventory, and manage production is a vital requirement. The QuickBooks support for this is insufficient. Certain required functions such as; lot tracking, bar-coding interfacing, running MRPs, and support for multiple warehouses may require supplemental solutions, which isn't how a business should be run. In addition, the reporting functionality in QuickBooks is focused only on providing accounting reports. They're the type of reports a user might need for managing inventory, or tracking production,which is something they don't provide for.

Other issues that a growing business may experience with QuickBooks, include; certain file size and data limitations, lack of suitable integration and automation capabilities with other software packages, lack of personalized support, and the inability to implement customization so that the software can work better for a particular business. A successful management approach is to adopt the philosophy of continuous improvement.  So things that may have worked okay when a company first started may no longer be the best approach as a company grows. One exercise recommended is to review your operations, and count the number of external spreadsheets that are used by your staff to help run the business. You may be surprised at the result! And if you are, call us at My Office Apps to see a demo of how our Kechie ERP software can provide a more capable, integrated solution that will allow you to eliminate the manual spreadsheets, improve efficiency and gain better visibility into your overall operations.

 


cloud security for ERP

ERP Systems and Cloud Security

ERP Systems and Cloud Security

cloud security for ERP

A significant concern held by CIOs and top managers at companies of all sizes is the risk of a cybersecurity issue at their company.  Their concern is justified and many are actively working to improve their software, systems, and procedures so that they will not have any problems.

A common misconception of ERP systems is that on-premise systems will have better security than a cloud-based system since it can be closely monitored.  The fact is, the exact opposite is true!  A cloud-based system will actually be MORE secure than one that you might operate on your own premises.

Reasons why Cloud security is better than on-premise

First, Software-as-a-Service (SaaS) providers are particularly focused on excelling in this area.  They know that a breach in their security will cause customers to lose confidence them and severely impact their business.  Their staff is particularly trained to identify and eliminate any potential security threats, and have a broader experience warding off these attacks. On the other hand, a user company’s internal IT staff will have too much on its plate trying to manage all of these responsibilities, while not being experts in cybersecurity.

In additional to having staff and internal procedures focused on providing great cybersecurity, having the right software to utilize is just as important. At My Office Apps, we partner with the Progress Software company for the back-end database functionality of Kechie ERP software.  Progress Software was founded in 1981 and is one of the largest providers of database management software used by over 150,000 enterprises worldwide.

cloud ERP security

Security features that are built into this ERP software:

  • The Authentication of Users: Who is allowed to get in either via a User Interface (UI) or directly to API’s?
  • Authorization: Once a user logs into your application, what data are they allowed to access?
  • Auditing: What did the user change?
  • Data-at-rest: Is the data secure when it’s stored in the application?
  • Data-in-motion: Is the data secure when it’s flowing through various architectural components of your application?
  • Network connectivity: How do you make sure that the various ways in which a user can access your application are safe, both inside and outside the application boundaries?

 

The Kechie software takes advantage of these features by creating a smooth interface to this functionality that can enhance its capabilities.  For example, different permissions can be programmed in the system for each user for either NO ACCESS, VIEW, UPDATE, or ADMIN privileges. These allow you to keep employees on a need to know and prevent unauthorized viewing, deleting, or changing of data by someone who shouldn’t be doing so.  Another feature in Kechie is the CHANGE LOG function.  This means that if a hacker ever was able to get into the system and change something, it could be detected.  The hacker would not be able to cover their tracks.  This feature is also useful in recovering from inadvertent errors in your staff.  If something is mistakenly changed, an administrator could go in, figure out what happened and take corrective action. In addition, the cloud-based system also will have automatic data replication functionality. So if a data base becomes invalid due to a hacker or some other reason, the replicated information would be available for restoration of the data and maintaining functionality for the end user.

If you’re worried about communicating your data over the internet, precautions must be taken to ensure that a bad actor can’t tap into the connection, read the data, and cause mischief with this information.  The internet standard for this is called Transport Layer Security (TLS) and the Kechie software fully complies with this.  All data transmitted between the end user and the server is encrypted, meaning if someone were able to intercept the data, they would not be able to decode it or do anything with it.  Simply put, the data sitting at rest on the server is encrypted, and if someone were to physically break into the server room and steal the storage hardware, they also would not be able to decode the data or do anything with it.

Your company’s data has been at the forefront of Kechie’s creation from the start, to make sure that it is kept secure by both My Office Apps, and its partners. With the Kechie ERP system, you won’t have to worry about cybersecurity. You can instead focus your efforts on running and building your business with peace of mind.

 

 


What to Think About When Selecting an ERP System

What to Think About When Selecting an ERP System

When companies start thinking about acquiring a new Enterprise Resource Planning (ERP) system, they typically assess their activities, processes, and evaluate their current resources. This is a good starting point, but much more needs to be considered when selecting an ERP system.

 

What to consider when selecting an ERP system?

The two key characteristics that will determine whether a company ultimately succeeds or not, are scalability and flexibility. Business managers are often surprised in finding that either their businesses grow at a much faster pace than anticipated, or that they do not achieve the growth originally forecasted.  Both of these situations can create significant problems if using an inflexible ERP system.

In a fast growing company, it’s imperative to have visibility and traceability of your Inventory, Sales, and the overall profit-and-loss of your business.  Choosing an ERP system that empowers you with the knowledge and freedom to manage the overall health of the business is crucial.  A majority of the ERP offerings have limitations such as the number of Inventory Items, transactions, vendors, etc.  Others may lack functionality with bar coding capabilities and advance warehouse management including a robust Materials Resource Planning (MRP) solution.  Oftentimes, when you select the wrong type of ERP software, it will inevitably require you to look for additional solutions and / or integrations to compensate for the lack of these functionalities.

 

How does an ERP system help you determine your growth?

One common strategy to service a future business growth is to purchase a larger ERP business software believing an expensive enterprise solution is better and contains more features.  However, not only is the software itself expensive, but it will require additional costs such as unwarranted implementation charges, consulting fees and IT infrastructure for an on-premise system.  Adding to this, the difficult change process for your employees due to the complexity and lack of flexibility to match your business requirements will present additional challenges.

 

Individual packages or a complete ERP system?

Have you decided on purchasing multiple pieces of various software or going with an all-in-one solution? You may have not considered this as an option. Wouldn’t it make more sense to purchase all of the pieces you need, and try to integrate all of the best ones together? It would be like choosing all of your favorite actors to make your favorite romantic comedy movie. The problem is, you don’t know about their romantic chemistry. They might just absolutely hate each other, and give you the worst performance you’ve ever seen! The same thing happens with ERP software. When purchasing separate modules, they can tend to have a hard time integrating with each other. Especially when it comes to the most essential roles, like inventory management, finance, and sales. With a complete ERP system, you have the confidence of knowing that these were built in tandem, for the purpose of working efficiently together. This not only changes the way you use the software, but it actually makes it easier and more intuitive! By using an inventory management software that automatically tracks and updates the customers information, you are saving yourself precious steps, in turn, streamlining your operations.

 

True Cloud ERP vs On-Premise Conversion

What is a true Cloud ERP system? Why is it different than a system that utilizes both on-premise, and ERP? The answer revolves around where the software originated from. A lot of ERP software was created in the early 1990’s, before the cloud was a popular area of expertise. Many companies had an in-house server, where they would use an ERP system that was only accessible within the walls, with a wired connection attached. When cloud became widely utilized, these ERP providers decided to try to jump into a cloud conversion from their original on-premise solutions. Sounds simple enough, right? Well they had a huge set of problems when they first started this, to say the least. The software wouldn’t work the way they wanted, and their users had a hard time even getting into the CRM’s! The reason was, it was coded with the intention of an in-house server. Transferring that code is like trying to speak native Australian to a native Californian. Their lingos won’t intertwine, and they won’t be able to communicate efficiently. It’s important to consider a system that was built in, and for, the cloud, so that the software will be able to speak the same language, instead of trying to convert an out-dated system, hoping there aren’t too many bugs. Read the full comparison white paper on, The ROI of Cloud ERP Software to learn more.

 

What if you choose the wrong ERP system?

Frustrated accounting guy

What happens if you choose the wrong ERP system? Are you tied to a 5 year commitment? Can you start over once it’s been implemented, and you’ve spent 25% of the total cost of the system because it doesn’t work for your needs? The answer is probably, no, you can’t just throw it away and start over. So it’s important to do all of your research before-hand, knowing which modules you will need in 5 years, as well as, the ones you will need today. The nature of ERP software is a huge commitment regardless of contracts and pricing. The main factor is time. Your whole organization is switching from their current business management processes, to this new one, and it has to work out. Otherwise, you just wasted a lot of time when it comes to educating your employees on the software, and when it comes to how long it took to get it up and running. What if you’ve already been using some type of inventory management software for a few years, and you know it’s not going to cut it in the long-run? Then, you should definitely look for a solution that fits your needs. Choosing the right ERP system is not only important for your company, but for your team. It’s essential to make sure your employees can use the software, and actually like it, before making this type of commitment. Find a software that’s easy-to-use, intuitive, can be accessed from anywhere, and is ready to grow with your business.

 

In Conclusion

Unfortunately, operating a business is not always 100% predictable.  At least on the software side, there are ERP systems that are designed for maximum flexibility and scalability with your business.  Many of the newer and modern ERP systems are based in the cloud and use the SaaS (Software as a Service) business model.  An idea solution will include; Inventory Control, Sales Orders, Customer Relationship Management (CRM), Purchasing, Finance, Pick, Pack and Ship, Manufacturing, Production, and an MRP engine all in one software. This type of cloud ERP system provides full functionality in a scalable manner with real time visibility and traceability.  It’s important to find a cloud ERP software for small businesses that is engineered to provide great support for SMB's & enterprises, while also growing with your business.


time to choose new erp system

Signs It's Time to Upgrade your ERP System, and How To Do It

Signs It's Time to Upgrade your ERP System, and How To Do It

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What do you do when you know it’s time to choose a new ERP system?

ERP systems interconnect and automate key business functions such as; inventory management,order processing, production, and finances in one, easy-to-use software.

It’s essential to any growing business to make sure their software isn’t holding them back, rather, propelling them forward.

You have to have the latest all-in-one solution that meets all of your company’s needs.

Or, You Have Outgrown QuickBooks

How do you know if it's the right time to upgrade or replace your ERP software?

It's time to upgrade your ERP system if:

  • Your  ERP software isn't cloud-based, or accessible from everywhere.
  • It's not customizable, and catering to your company's way of doing business.
  • There aren't automatic updates to your system from the back-end.
  • You have a bad user-interface, and your employees find the software difficult to use.
  • Your ERP system doesn’t meet the needs of today’s workplace, where users expect on-demand availability from any location and device.

how to choose an erp software

What Should You Look for When Choosing an ERP solution?

  • Software Compatibility
  • Learning Curve
  • Functionality
  • Overall Cost
  • Ease of use
  • Deployment Options
  • Scalability
  • Adaptability

How do you choose the right one?

  •  Draw up a definite list of requirements
    • The key is to map out processes that your ERP should support
    • (80% of customers are unhappy with their current ERP)
  • Decide on a delivery method
    • Cloud ERP vs the outdated, on premise ERP
    • (78% of American small businesses will have adopted cloud by 2020)
  • Review the Project Budget

Efficiency is the most important factor of ERP selection; find an ERP that is cost-effective and will improve your existing processes, (or establish new ones) to select the best ERP solution for your company.

Receive a free demo of the best cloud ERP software with the most cost-effective price with no risk at all!


Benefits of an ERP system

What are the Primary Benefits of an ERP System?

What are the Benefits of an ERP System?

There are many advantages to an ERP (enterprise resource planning) solution. Though there are some perceived disadvantages such as increased costs, (we dispell that myth,) the benefits outweigh the perceived disadvantages. Many companies are unaware of what an ERP system can do. ERP software is used to create visibility into the company data, simplify operations, and streamline your business processes. We prepared an analysis of the most important benefits of an ERP software.

1. Total Visibility

To be able to see into your business processes is more valuable than an everyday commodity. Every business needs to be able to look at data from various departments, and how they are interacting. This is the main benefit of ERP software. It allows a business to control inventory levels based on the data they receive. This provides the company access to information that will allow them to forecast, and make better decisions when purchasing future inventory, in turn, saving money. Using reports generated from the system, you can analyze and compare production, tracking, and workflow within every department. A huge aspect of any successful business is the ability for the different departments to interconnect. This is done through collaboration that is provided by an integrated ERP solution.

2. Simplified Business Processes

A simplified business process allows a company to streamline their business operations. When a company can standardize their processes, it provides a greater efficiency and potential ROI. Because the processes are automated, there’s no room for common errors, duplicated content, or forgetting the necessary processes with the right ERP solution. Employees get to have access to data whenever they need it, so they can make informed decisions without having to wait for time-consuming, costly email responses. With customizable features, each department can see what they need to, without seeing a flood of irrelevant information. Some ERP solutions like Kechie, even provide customizations down to the user-level, so that you can get into the software and see only what you want. Real-time data, with real-time access allows businesses to focus on what really matters in their companies.

3. Fully Integrated ERP Solution

An ERP solution that is already Fully-Integrated is much easier to work with, than purchasing various pieces of software, trying to connect them together. You get real-time data, automatic updates, and accurately communicated data. This is important when it comes to streamlining any business. Employees need a consistent user-interface from an easy to use software that won’t require much training. You might think that all ERP software is fully integrated based on the definition, but not necessarily. When a software is fully integrated, that means you don’t have to have different software to try to accomplish your everyday tasks. While it is important to have third party integrations (ex. Shopify, Woo Commerce,) it’s also just as important to control your inventory without having to customize the software with a separate module, hoping it will work.

 

ERP software has many benefits that let you get insights into your business to make the best decisions. By streamlining your operations, you are increasing your ROI and improving your workflow, as well as, the collaboration of your departments. When your business is fully optimized by an ERP solution like Kechie ERP, it can drive increased profitability, streamline operations, and let you focus on what matters to your business.


Don’t Waste Your Time Integrating Different Warehouse Software Programs Together

Don’t Waste Your Time Integrating Different Warehouse Software Programs Together

Running a business requires coordinating the work of several different departments.  Fortunately, there are many software programs available that can help you manage, measure, and control these activities to help achieve maximum effectiveness and efficiency.  There are different ways of doing this, however. If you choose the wrong way, it could result in low productivity from your IT staff and may not provide you with the best results.

Some of the business management programs available on the market may only be designed to support one function, such as; Customer Relationship Management, Inventory Control, Manufacturing, Shipping, etc.  One path you could take would be to buy separate programs for each function and try to get all of the different programs to work together (fingers crossed).  However, this will most likely result in a lot of problems that will leave you stuck with a lot of customizing, and software that doesn’t integrate.  The different programs may use inconsistent data base formats, have problems synchronizing the data on a timely basis, utilize different user interfaces, and require many different individual software upgrades during the useful life of the programs.  When updating one program, the software upgrade may break an interface that you previously created to communicate data to one of the other programs.  Although great IT personnel can eventually resolve these problems, it will take up a lot of their time and leave less time for them to work on other activities that could be useful for your business.

 

There are significant efficiency advantages to be gained when a company chooses a fully-integrated ERP (Enterprise Resource Planning) solution.  First, the issues of inconsistent data bases won’t exist because the system will use a common data base for all modules that was designed in from the start by the ERP vendor.  Your team won’t have to worry about writing interfaces that convert a data item from one format to another.  You also won’t need to worry about performance issues or whether all the data is in sync.  Since all the functional modules use a common data base, synchronization will happen in real time, automatically.  Other advantages will accrue because an integrated ERP system will have a common user interface between modules.  This provides a company with significant training and employee productivity benefits. The specific transactions will differ for different departments but the look and feel to the user will remain the same. If you transfer an employee from one department to another, they won’t have to be trained to use a completely new IT system and they can be up and running in a timely manner.

When you first start out...

you may be tempted for financial reasons to only acquire one software program to get started with your most critical functionality and use manual processes for everything else.  However, as you grow, you will end up paying more when you are start adding in additional programs to automate additional functions.  If you compare just the acquisition and maintenance costs of paying for several different non-integrated programs to an acquisition of a fully integrated ERP program that can provide the all the functionality, the fully integrated ERP program will likely come out less expensive.

If you do want to start out small and really need to keep your initial costs low by only utilizing one module, perhaps there is a better way.  You can ask your vendor to install an ERP system but only enable the functionality on the one module that you need and disable the ones you don’t immediately need. In return for this reduced functionality, you can ask them to quote you with a discounted price.  This may provide you with a low cost entry to get started but also provide you with room for growth.  As you need additional functionality, you can ask the vendor to turn it on access to it.  But it won’t require that you write software to interface to the new functionality because that was built-in to the original design of the system and adding in the new functions can occur almost immediately.

The Kechie ERP system from My Office Apps was designed to provide an integrated ERP system yet also provide a cost effective growth strategy as described above. To learn more about how Kechie can help you and eliminate the extra effort you IT staff would require to glue together different software programs, schedule a demo or contact us by phone at (714) 486-1487.

 

 

 

 


What Viewpoint Did Your ERP System Originate From?

What Viewpoint Did Your ERP System Originate From?

If you had a very experienced finance manager, would you want them to head your production department? Or would you rather have someone with deep experience in production and inventory control do that job? The same questions should be raised with the ERP (Enterprise Resource Planning) software that you choose.

Like many software systems, ERP software is developed in stages with an initial release that provides a specific function. Later releases will add additional modules that add more functions, support other functional areas and broaden the scope of the software. Eventually, after many additional releases, all of these modules will be put together and called a complete ERP solution.

The problem is, most of the ERP software on the market was not started with the intention of creating inventory management software in the form of a full ERP solution. They started with accounting. This bias may be an optimal one for the first module developed, but it definitely does not work well in the long run for ERP creation. Other functions can be very much different!

When an accounting software tries to expand to provide functions for different departments, or even other industries, it does not go smoothly. It lacks support for specific aspects of inventory control, specifically item class and location tracking, because it is trying to get use the software in ways that were not originally intended. You can’t use oranges to make lemonade. You can try, but everyone will notice the difference.


ERP developers make attempts to get around this, however. They try to integrate completely different software with their own hoping that it will be “good enough” for the common warehouse manager. The issue with this is that it almost always fails. The largest ERP providers that you are familiar with (yes them) may not highlight this to their customers until the customer has signed up for a very expensive deal. The providers then add on these “integrations” hoping the customers won’t notice that the base software was originally created with an intended purpose different from the inventory management function that was the customer’s primary requirement.

Kechie ERP, by My Office Apps, is a little different. Unlike other ERP systems, this software was developed from the start to support production and inventory control. It was created and developed with all of this in mind, by a team that has decades of experience creating and working with ERP software before off-the-shelf ERP software existed. Additional support for finance was added later on, but it was originally designed in a way to enhance and support the production and inventory control functions. Kechie, for example, has strong MRP functionality that is often lacking in other ERP implementations because it’s actually built-in from the beginning with the intended purpose of providing a strong solution for this area.

If your biggest management concern is getting better control of your production and inventory control activities within your company, don’t choose an accounting software to manage your inventory. Kechie may be a better solution, because unlike the most known brands on the market today, it was designed from the very beginning to solve these problems. To learn more about our production and inventory control modules and how Kechie can help you, schedule a demo or call us at (714) 486-1487.


Kechie ERP solutions software my office apps cheapest best most erp

Why You Should Change to a Cloud ERP System Immediately

Why You Should Change to a Cloud ERP System Immediately

Are you worried you may not be collecting and interpreting data on your company’s resources quickly enough? Computer programs can make data processing faster, but creating and setting one up on your own can be both complicated and inefficient. We call this process Enterprise Resource Planning (or ERP), and My Office Apps is here to make the process quick, and rarely said of ERP software, simple.

Tame Out-of-Control Production Activities with the Kechie ERP

There are a lot of expenses involved in setting up an ERP system on your own. The software and servers are expensive by themselves, and on top of that you need to pay for a subscription to the software and hire an IT team to manage it and fix the inevitable errors. And finally, you need to train your operators to use the system, from the hidden commands to the convoluted data reports.

The good news is that My Office Apps’ solution, Kechie ERP, has improved the process, and it is now; affordable, comfortable, and quickly establishes an ERP system for your company. Our ERP system can be employed immediately, allowing you to access essential data in order to manage your business better, increasing revenue and profits.

Kechie ERP Cloud Software

Why Cloud ERP?

The first advantage of cloud ERP is that it employs a cloud-based system that is accessible over a secured internet connection. The software itself runs on a remote server platform that you can access 24/7 with any internet-capable device, including your office's personal computer, a tablet, or even your smartphone. By using this type of system, you eliminate the headaches of software installation, software updates, server maintenance, data backups, and other labor-intensive tasks. The software is always available for you to use without any extra effort on your part.

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Easy To Use ERP Interface

The second advantage of cloud ERP is that its user interface is logical, consistent, and intuitive, so that your employees can pick it up easily. With our software, you won’t need to train your employees to memorize an uncountable number of hidden commands; instead, they will have access to an easy-to-use graphical user interface that will allow them access data with a mouse, touchscreen, or even a barcode scanner.

Schedule a demo, and we will show you how quick and easy it is for you to get your company on a capable ERP system and have the benefits that improved operational information availability can bring to you.

 


Tame Out-of-Control Production Activities with the Kechie ERP

Tame Out-of-Control Production Activities with the Kechie Production Module

Tame Out-of-Control Production Activities with the Kechie ERP

Tame Out-of-Control Production Activities with the Kechie Production Module

Manufacturing finished goods from raw materials can be a challenging process.  The key to running your business more efficiently is to limit errors while saving time and money.  It is very important to have the right software to help automate this process for you.

The Kechie Production Module is the perfect software solution for even the most complex of production environments.  This module has a number of great features which allow you to schedule, prioritize, track, and report on job status.  What’s even more impressive, is that the module allows you to view and control your production in real time on a 24/7 basis from anywhere in the world with an internet connection.  This provides you with the flexibility to oversee your project easily, even if you are not physically on the factory floor.  Here are some of the key features within the Kechie production module.

Complete Item Master and BOM Management

You cannot manufacture finished goods without a Bill-of-Materials (BOM).  Kechie’s version is both easy to use and flexible.  It can support complex BOMs (hierarchical) and product bundles.  Individual components are associated with Purchased, Manufactured, and Tools (PMT) codes.  You can quickly edit BOMs while the production module documents each movement.  An audit trail will log who changed the BOM and when.  BOM management works with your inventory control module to show how many units are in stock along with the costs of each component selected.  Kechie offers Last-In, First-Out (LIFO) or First-In, First-Out (FIFO) costing methods.

Job Creation

With a BOM in place, a job to manufacture a certain number of pieces can be created.  A new job can be assigned a start date, a planned completion date, and the destination warehouse.  In addition, each job is assigned a job number which can include a prefix.  Users can use that prefix to note the manufacturing line used, month built, or any other code that might be useful to them. A job may require a special temporary deviation or substitution from the standard BOM and Kechie also provides this capability.  Jobs can be classified as either inside or outside jobs.  The latter is used for those situations where the job is performed by an outside contractor.  Once the job is created, the production module will display key information about the jobs.  Jobs are assigned a status in the form of New, Waiting, Ready-to-Pick, All Picked, and Completed.  Completed jobs will have their product put into finished goods.  And if there is any leftover material, it can be scrapped or put back into the raw material inventory.

Component Pick Function

Before a job can start, a manufacturer must collect all the required raw materials and make it available for the production.  This function is called Picking.  Kechie’s production module can pick, track , and automatically adjust the inventory levels, avoiding over or under allocation issues.   In addition, Kechie’s built-in barcode reading capability is fully integrated and can make picking a fast process.

Job Release and Build

Once all the raw materials have been collected, the job can be released and the build started.  Any special instructions or issues that arose during the job can be noted in a data field associated with the job. When the job finishes, the job will show the Completed status.  Completed jobs will remain in the system data base.  So if there is any question later on about what happened during the build, a user can go back to the record and find out.

The Kechie production module shares many of the same interface commands as our other modules.  For example, when running a report that provides a list of jobs, one can filter the report to only show certain types of jobs or jobs for specific part numbers.  Because of its logical and intuitive user interface, users in the factory can learn the software quickly and they will want to use it as much as possible.  Diligent traceability of all your production activities will create a more efficient process and allow your factory to be more effective.

To learn more about our Production module and how Kechie can help you,  schedule a demo or contact us by phone at (714) 486-1487.

See how Kechie streamlines your production activities.

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Use Kechie to Improve Your Customer Service

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Use Kechie ERP to Improve Your Customer Service

One of the most important determinants of business success is the level of customer service that you can provide.   Great customer service will establish long term win-win partnerships and differentiate yourself from your competition.  My Office Apps (MOA) is a firm believer in building lasting relationships and sharing experiences, which is why refer to our ‘Clients’ as ‘Partners’.  We continue to strive for improvements and introducing new features to the Kechie offerings.

MOA would like to offer the Best-in-Class Customer Service Experience to allow our Partners the ability to nurture their customer relationships.  As the business continues to grow and often with limited resources, managing customer relationships can be a difficult and daunting task.  MOA’s new Customer Service Module is available 24/7, so our partners can provide excellent service to their customers.  MOA’s Customer Service Portal seamlessly integrates into our Partner’s website.  It will provide access to our Partners and their customers to open support tickets and follow up on other questions.

 

Your customer will have the ability communicate through the portal and even the capability to upload attachments with pertinent information.  A ticket is generated with a case number for your customer as reference and transmitted to the Kechie ERP system Customer Service Module.  From this module your Support Team will have real-time access to follow up with appropriate actions depending upon your own Service Level structure.  Tickets can be as simple as answering a customer’s question or issuing an RMA.  All RMA’s can be authorized and generated within the Kechie ERP system.  Further, you and your customer will have access to view the status of the ticket 24 by 7. be authorized and generated within the Kechie ERP system.

One feature of the Kechie Customer Service module is that it provides an efficient way of tracking the level and quality of service that our Partners are providing.  Each customer service request can be put into one of eight status classifications including Open, Closed, Approved, Cancelled, Complete, In Progress, Rejected, and Waiting. The reporting capability within the Kechie ERP system can help filter the requests by the status or any other searchable field which will help manage the requests and analyze various  benchmarks including response time, number of open requests, etc.

We know the Customer Service Module is a great addition for our Partners and their customers.   To see a demonstration and learn more, click here to schedule a demo or contact us by phone at (714) 486-1487 so we can show you the great features of this new module.