Returns Merchandise Authorization (RMA)

Provide the best possible service for your customers with Kechie’s advanced RMA system to simplify and automate the entire process.

Kechie’s RMA module is the cloud-based solution businesses need to process RMAs, service their customers and respond to inquiries quickly and efficiently. Kechie offers a comprehensive RMA system fully integrated with the rest of the software, ensuring every transaction’s updated in real-time, thus reducing human errors and duplication of effort. Kechie has your RMA process covered, from conveying RMA numbers per customer, receiving the returned materials to warranty profile management, and more.

Benefits

  • Track lot numbers, serial numbers, and warranties
  • Monitor reasons for returns and quickly identify issues
  • Transfer RMAs between locations easily
  • Orders are automatically generated upon receipt of RMA
  • Automatic updates and credits to the customer accounts
  • Reduce overall costs and lessen returns impact
  • Empower your teams and elevate the return process
  • Cross-Shipment and replacements are automatic once an RMA is received

Advanced Features

Customer Ticketing System

Kechie puts the power of a robust ticketing system in your hands, allowing partners to address the needs of their customers and service them accordingly with a convenient online portal. Our partners have the option to add an online portal to their website for their customer support. Kechie provides an iFrame and link for our partners, which is easily customized to fit their established brand. This ticketing system is available 24/7, ensuring that partners never miss their customers.

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